Shipping policy

a. Are there any limitations on the goods that I can send via J&T Express regarding weight and dimensions?

   -  Yes, we only accept up to 50 kilograms maximum on the weight of the package. For express shipments, items with length of more than 1.5 meters on one side will not be accepted.

b. Are there restrictions on the goods that I can send via J&T Express?

-Yes, Here is a list of restricted items for shipping:

a.) Dangerous goods & biological reagents such detonators, gunpowder, firecrackers, gasoline, alcohol,

kerosene, Tung oil, lacquer, matches and pesticides;

b.) Narcotic drugs and psychotropic substances, such as opium, morphine, cocaine, etc. 

c.) Items prohibited by circulation or delivery by national laws, such as arms, tobacco, currency, antiques, gold

and silver jewellery, precious metals; 

d.) Perishable items such as fresh meat and fresh fish; 

e.) Various reactionary newspapers and magazines, publicity materials and obscene or indecent articles; 

f.) Specimens of various living animals, liquids and various animal corpses; 

g.) Other items that are prohibited by law and inappropriate packaging materials.

c. Which measurements do I need to provide for my package?

- Kilograms (kg) in weight & centimetres (cm) in dimensions

- Weight Calculations are based on the actual weight of the package versus the volumetric weight, accounted

whichever is higher.

d. What is volumetric weight?

- Volumetric weight, sometimes also called "dimensional weight”, is a billing technique which takes into Account

the length, width and height of a package.

a.) Length: measure first left to right; 

b.) Width: measure front to back; 

c.) Height: measure top to bottom.

e. Should I send fragile items?

- Yes, but our Courier will advise if it needs enhancements on packaging as we label all our fragile item

shipments for proper handling.

f. How do I label my package?

- We will provide an Air Waybill (AWB) or Electronic Waybill (E-waybill). Please make sure to provide all

details correctly. Errors or mistakes can cause delays.